Refund & Cancellation Policy

1. Custom Projects and Professional Services

1.1 Before work starts

If you request cancellation before work starts, refund eligibility will depend on the accepted quotation or agreement and any actual non-recoverable costs. Payment-gateway charges, purchased domains, licences, third-party bookings, advertising spend or other committed costs may be deducted. A refund is not automatic until the request and project status are reviewed.

1.2 After work starts

Once planning, research, design, development, setup, campaign work, content work, consultation or another agreed project activity has started, the advance is non-refundable. Payments for completed milestones or work already performed are also non-refundable.

1.3 Client cancellation

If the client cancels an active project, the client remains responsible for completed work, approved milestones and committed third-party costs up to the cancellation date. Any handover will depend on the accepted scope, payment status, intellectual-property terms and technical feasibility.

1.4 Client delay or abandonment

A project may be paused when required content, access, approval, feedback or payment is not provided. Payments already used for reserved time or completed work are not refundable. Restarting the project may require a new schedule and, if circumstances or scope have changed, an updated written quotation.

1.5 Cancellation by Solutions1313

If Solutions1313 is unable to provide a paid service and no reasonable replacement, revised schedule or alternative is accepted, we will review the undelivered portion for an appropriate refund. Completed work and non-recoverable third-party costs may be deducted where lawful and applicable.

1.6 Marketing and third-party spend

Amounts paid or committed to Google, Meta, hosting companies, domain registrars, app stores, software vendors, payment gateways or other third parties are subject to that provider’s rules and may be non-refundable. Solutions1313 cannot promise a refund from a provider it does not control.

2. Training Programmes

2.1 Before the selected batch starts

A cancellation request received before the first scheduled class of the selected batch will be reviewed according to the admission form, offer in force and actual non-recoverable costs. Seat reservation, issued materials, activated third-party access or payment charges may affect the amount, if any, that can be refunded.

2.2 After the selected batch starts

Once the first scheduled class of the student’s selected batch has started, course fees already paid are non-refundable. This applies even if the student later changes plans, misses classes, does not use course materials, moves location or decides not to complete the programme, except where applicable law requires otherwise.

2.3 Placement, certification and personal outcomes

No refund is due only because a student does not receive a job, expected salary, interview, promotion, freelance client, certification result or business outcome. Placement assistance is support, not a job guarantee. Certification and other benefits may require attendance, assignments, assessments, conduct and fee completion.

2.4 Rescheduling, transfer or exceptional cases

A request to move to another available batch, pause study or transfer an admission may be considered in writing at the discretion of Solutions1313. Approval is not automatic and may depend on seat availability, course version, elapsed time, completed modules and administrative requirements. An exceptional approval does not create a general right for other cases.

2.5 Course cancellation by Solutions1313

If Solutions1313 cancels an entire programme before it starts, the student may be offered a transfer to an appropriate batch or a refund of the eligible fee paid for that programme. If a class is reasonably rescheduled, moved online, assigned an equivalent trainer or replaced with an equivalent session, that change alone is not treated as cancellation of the programme.

3. How to Request Cancellation or Refund Review

1. Email contact@solutions1313.com from the address used for the enquiry, project or admission.
2. Use the subject line Refund or Cancellation Request.
3. Include your name, phone number, invoice or admission reference, payment date, service or course and the reason for the request.
4. Allow reasonable identity, payment and work-status verification.

If a refund is approved, the amount, method and expected processing period will be confirmed in writing. Bank or payment-provider processing time is outside our direct control.

4. Statutory Rights

Nothing in this policy removes a right or remedy that cannot legally be excluded. Where this policy conflicts with a mandatory law, the mandatory law will apply to that extent.