Privacy Policy

1. Who We Are

Solutions1313 provides website design and development, mobile apps, custom software, digital marketing, SEO, paid advertising, AI and automation, blockchain and Web3 development, MLM software and professional training. This policy applies to the Solutions1313 website, enquiry forms and related communications.

2. Information We Collect

Depending on how you use our website or contact our team, we may collect:

• Contact details, such as your name, email address, phone number and WhatsApp number.
• Business and project details, such as company name, industry, location, selected service, budget range, preferred timeline and requirements.
• Training details, such as the course you are interested in, preferred location or batch, education or experience information you choose to share, and admission-related records.
• Communication records, including emails, enquiry messages, chat messages, call notes, meeting notes and feedback.
• Billing and transaction information needed for quotations, invoices, payments and business records. Card, UPI or banking credentials are normally handled by the relevant bank or payment provider, not stored directly by us unless clearly stated.
• Technical and usage information, such as IP address, device type, browser, operating system, referring page, pages viewed, form activity and approximate location derived from technical data.
• Campaign and attribution information, such as UTM parameters, GCLID, GBRAID, WBRAID and similar identifiers when you arrive through an advertisement or campaign link.
• Any other information you voluntarily provide while discussing a project, requesting support or joining a course.

3. How We Collect Information

We may collect information when you:

• submit a contact, quotation, consultation, callback or course-enquiry form;
• contact us by phone, WhatsApp, email, live chat, social media or in person;
• accept a quotation, begin a project, make a payment or request support;
• apply for or join a training programme; or
• visit or interact with our website, advertisements, embedded maps, videos or other website features.

4. Why We Use Information

We may use personal information to:

• answer your enquiry and provide a consultation, proposal or quotation;
• understand, plan, deliver and support an agreed project or service;
• process course enquiries, admissions, class communication, learning support and certificates where applicable;
• contact you by phone, WhatsApp or email about the enquiry, project or course you requested;
• manage invoices, payments, accounts and business records;
• operate, test, secure, troubleshoot and improve our website and services;
• measure form submissions, phone clicks, WhatsApp clicks, campaign quality and advertising performance;
• prevent fraud, misuse, duplicate enquiries, security incidents and unlawful activity;
• protect our rights, users, team and systems; and
• meet legal, tax, accounting, security and regulatory obligations.

5. Consent and Communication Choices

When you submit an enquiry, you ask us to use the information needed to respond and to contact you about that enquiry. This does not automatically subscribe you to unrelated marketing. If we offer a separate marketing option, it should be optional and should not be pre-selected.

You may withdraw consent for future marketing or ask us to stop contacting you. Withdrawing consent does not affect processing already carried out lawfully, and it may not require us to delete records that must be kept for an active contract, payment, dispute or legal obligation.

6. Cookies, Analytics and Advertising

Our website may use cookies, pixels, tags, local storage and similar technologies. Depending on the website configuration, these may include Google Tag Manager, Google Analytics 4, Google Ads conversion tracking, Google Ads enhanced conversions, Meta Pixel or Dataset, Meta Conversions API, Microsoft Clarity, live-chat tools, embedded maps and other service integrations.

These tools may help us understand visits, form activity, successful enquiries, call or WhatsApp clicks, user experience and campaign performance. Where enhanced conversion measurement is enabled, contact details such as an email address or phone number may be normalised and securely hashed before being sent to the applicable advertising platform. We do not intentionally place personal contact details inside advertising URLs or remarketing audience parameters.

Essential cookies may operate because the website needs them for security or core functions. Where applicable law requires consent, non-essential analytics or advertising technologies should remain inactive until the visitor makes a choice. You can also control cookies through the website consent tool and your browser settings.

7. When We Share Information

We do not sell or rent your personal information. We may share limited information with:

• hosting, security, backup, website-form and technical service providers;
• email, CRM, messaging, live-chat, video-meeting and customer-support providers;
• analytics and advertising platforms used to measure website or campaign performance;
• banks, payment gateways and accounting providers involved in a transaction;
• professional advisers, auditors or insurers where reasonably necessary;
• a successor or authorised party involved in a genuine business reorganisation, subject to appropriate protection; or
• government, law-enforcement, regulatory or judicial authorities when disclosure is required or permitted by law.

Service providers are expected to use information only for the service they provide and according to their contractual and legal responsibilities.

8. Processing Outside India

Some technology providers may store or process information in India or in other countries. When information is processed outside India, we take reasonable steps to use reputable providers and follow applicable legal requirements or transfer restrictions. Privacy and security laws may differ between countries.

9. How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for the purpose collected or for a legal requirement. As a practical guide:

• A one-time enquiry that does not become a project or admission may ordinarily be retained for up to 24 months after the last meaningful contact, unless you ask for eligible deletion sooner or a legal reason requires longer retention.
• Client, project, student, payment, invoice and contractual records may be retained during the relationship and for the period required for tax, accounting, support, dispute or legal purposes.
• Marketing contact details may be kept until you opt out, withdraw consent or the list is reviewed and no longer needed.
• Cookie and analytics information is kept according to the relevant tool settings, consent choice and business need.

When information is no longer needed, we may delete it, anonymise it or securely restrict further use, subject to technical backup cycles and legal obligations.

10. Data Security

We use reasonable administrative and technical safeguards designed to protect personal information. These may include HTTPS, controlled account access, password protection, software updates, backups, security monitoring and limits on staff access. No internet transmission, device or storage system can be guaranteed to be completely secure.

If a personal-data breach is likely to affect you, we will take reasonable steps required by applicable law, which may include investigating the incident, limiting harm and providing a clear notice with available support information.

11. Your Privacy Rights

Subject to applicable law and reasonable identity verification, you may ask us to:

• provide a summary of personal information connected with you and how it is being used;
• correct inaccurate or misleading information;
• complete or update incomplete or outdated information;
• delete information that is no longer required, unless we must retain it for a lawful reason;
• withdraw consent for future processing based on consent;
• stop future marketing communication;
• explain relevant service providers or categories of recipients;
• raise a privacy grievance; or
• nominate another person to exercise eligible rights in the event of death or incapacity, where applicable law provides this right.

We will acknowledge and respond within the period required by applicable law. Before using an external complaint process, please give us a reasonable opportunity to review and resolve the concern.

12. Children and Students Under 18

Our business services are intended mainly for adults and authorised business representatives. If a prospective student is under 18, a parent or legal guardian should submit or approve the enquiry and admission information. We do not knowingly use a child’s personal information for targeted advertising or behavioural monitoring. If you believe a child has submitted information without appropriate permission, contact us so we can review it.

13. External Links

Our website may link to third-party websites, apps, payment services or social platforms. Their privacy practices are controlled by their own policies. We are not responsible for the content or privacy practices of a third-party service that we do not control.

14. Updates to This Policy

We may update this Privacy Policy when our services, website tools, business processes or legal obligations change. The latest revision date will appear at the top of this page. Material changes may also be communicated through the website or another reasonable method.